Self-Service Online Account Management
NetSuite SuiteCommerce MyAccount
Oracle NetSuite SuiteCommerce Advanced MyAccount
AVT delivers end-to-end Systems Integration
Provide your business buyers with 24/7, self-service online account management capabilities with SuiteCommerce MyAccount. Business accounts can maximise their buying efforts and minimise manual work, with capabilities such as converting online quotes to sales orders, paying invoices, managing subscriptions, as well as repeat purchasing. Consumers can quickly and easily perform common tasks such as updating their address book, managing their credit cards on file and viewing gift card balances or order history.
Solution Benefits
NetSuite SuiteCommerce Advanced MyAccount manages the aspects using a secure access and create visibility for the customers
1. Improve customer satisfaction by giving customers easy access to manage their accounts and subscriptions online.
2. Lower costs by reducing support requests with online self-service resources and tools.
3. Eliminate timely billing steps by allowing customers to view invoices and make payments themselves, as well as view account balances and transaction history.
4. Simplify the quoting process by allowing buyers to convert a quote to an online sale.
Functionality and Automations Summary
Companies can significantly improve customer experience and reduce the cost to serve customers by providing an online self-service account management portal
Billing
Automate and expedite your billing process by allowing customers to view outstanding and available balances, deposits, credit memos and account terms. Customers can download or print their account statement.
Quote Management
Simplify the quoting process by allowing buyers to view their quotes, check the status and once a company representative approves, convert the quote to an online sales order.
View and Pay Invoices
Customers can view their open invoices and make full or partial payment via credit card or apply open credit memos against their balance. When invoices are paid, they are automatically deducted from their outstanding balance.
Case Management
Improve engagement and client satisfaction by enabling customers to submit questions or support queries, directly connected to your support desk.
Update Payment Information
Allow customers to store and manage credit cards. Customers can update their payment information such as credit card type, card number, name, expiration date or security code.
Subscription Management
Subscription businesses with NetSuite SuiteBilling can allow users to view and manage their subscriptions. Users can upgrade, including new optional services, or cancel their existing subscriptions.
Order History
Provide full access to online order history, including billing, shipping, payment and order status with tracking links. Enable customers to reorder items from their history or cancel pending sales orders.
Site Management
Drag-and-drop tools allow you to easily manage content on the MyAccount portal. Customise account pages with the same themes and layouts as your site to create a seamless shopping experience. Use current extensions or develop your own.
Request a Refund, Credit or Return
Enable self-service return management that allows shoppers to initiate an online return authorisation and monitor the progress of their credit or refund.
AVT has over 15 years of success with over 1000+ business & process improvements
Focused on Manufacturing, Wholesale and Distribution verticals, we focus on effective and simplified processes through NetSuite cloud ERP, helping you to make faster and better decisions
NetSuite SuiteCommerce MyAccount: Customers
NetSuite SuiteCommerce MyAccount is a B2B self-service online portal where your customers can manage their account information, view recent transactions, pay invoices, manage cases and convert quotes to orders. In this demonstration, we’ll explain how to use NetSuite SuiteCommerce MyAccount from a customer’s perspective. We’ll start by looking into an existing sales order and explain how to track individual orders as well as initiate and track a return request. We’ll then explain how to manage outstanding balances, deposits or credits, and we’ll view invoice details and make payments—all within SuiteCommerce MyAccount.
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