SuiteCommerce Extension Personalised Product Views – How to Restrict Product Rage on the Site

Overview

Personalised Catalog Views can be complicated to design, particularly if you have items in multiple item segments and customers in multiple customer segments. It is important to spend some time thinking about what each customer segment can and cannot view before setting it up in NetSuite. The following examples show you how to work through the design and implementation process:

• Exclusive Items for VIP Customers :
  • Where a subset of the inventory items should be available only to a certain group of customers. All other items should be available to all users.
• Different Catalogs based on Customer Location
  • Where items visible depending on the customer location. Some items are visible to customers from more than one location.
• Items Available only to Certified Customers
  • Restricts different product lines to customers who have achieved the required certification. Some customers may be certified for more than one product line.

Exclusive Items for VIP Customers 

From the design inputs, Company A creates the following in NetSuite:

• Customer Group (static): VIP Customers
• Item Collection: VIP Items
• Commerce Category: Designer Carpets
• Personalised Catalog View Setup:
  • Makes VIP Items and Designer Carpets visible to VIP Customers
  • Sets Visibility of Unmapped Items toggle to display “Items not mapped to a Customer Segment are VISIBLE to all users”.

Different Catalog Based on Customer Locations

From the design inputs, Company B creates the following in NetSuite:

• Three saved searches that return US Customers, Canada Customers, and UK Customers respectively
• Customer Groups (dynamic based on the saved searches): US Customers, Canada Customers, UK Customers
• Item Collections: Manufacturer M Products, Manufacturer S Products, Manufacturer D washing machines, Manufacturer D dishwashers, Manufacturer Y dishwashers
• Personalised Catalog View Setup:
  • Manufacturer M Products item collection mapped to US Customers, Canada Customers, and UK Customers customer groups
  • Manufacturer S Products item collection mapped to US Customers customer group
  • Manufacturer D washing machines mapped to Canada Customers customer group
  • Manufacturer D dishwashers mapped to Canada Customers and UK Customer customer groups
  • Manufacturer Y dishwashers mapped to US Customers and Canada Customers customer groups,
  • Sets Visibility of Unmapped Items toggle to display “Items not mapped to a Customer Segment are HIDDEN from all users”

Items Available only to Certified Customers

From the design inputs, Company C creates the following in NetSuite:

• Three saved searches that return customers certified by Company C on Manufacturer A products, customers certified on Manufacturer B equipment, and customers certified on Manufacturer B chemicals respectively
• Customer Groups (dynamic based on the saved searches): Certified Customers (Manufacturer A internal), Certified Customers (Manufacturer B equipment), Certified Customers (Manufacturer B chemicals)
• Customer Group (static, to be updated by Customer Support): Certified Customers (Manufacturer A external)
• Item Collections: Manufacturer A Products, Manufacturer B Equipment, Manufacturer B Chemicals, Certification Courses
• Personalized Catalog View Setup:
  • Manufacturer A Products item collection mapped to Certified Customers (Manufacturer A internal) and Certified Customers (Manufacturer A external) customer groups
  • Manufacturer B Equipment item collection mapped to Certified Customers (Manufacturer B equipment) customer group
  • Manufacturer B Chemicals item collection mapped to Certified Customers (Manufacturer B chemicals) customer group
  • Certified Course item collection mapped to Recognized and Logged In Customers
  • Sets Visibility of Unmapped Items toggle to display “Items not mapped to a Customer Segment are HIDDEN from all users”.